FAQ

Upcycling is when you re-use an item, you don’t break the material down or alter the shape. Danish Fuel designs are made from old used Jerry Cans collected from Military surplus warehouses.

We do many designs. Such as colors, wood type for interior, cooling systems for transportable Bar Cabinets, 4-wheel suitcase and so on. You can also request a design form a certain age / year. Mostly all Jerry Cans has a stamp embossed into the front side that tells what year it has been manufactured. We also do laser cutting, if you need your logo on one of the designs Limited editions is from the war period 1939-1945. Customized designs add 1-5 weeks of the production time.

Customs duties & import charges

All domestic and international orders are shipped from Denmark

Customs duties and import tariffs are specifically excluded in the item price or shipping costs. When you place an international order (non-EU), any applicable customs, duties or taxes levied by your destination country are to be expected.

Should any additional charges be levied by the Carrier on delivery outside of customs and import tariffs, please contact our customer support team for reimbursement. Please note that should you, as the recipient, decline to pay these charges on delivery, Seacreed Service AS will be required to cover them in order to have the shipment returned. This amount will be deducted from your refund as a restocking fee.

Should you encounter any problems relating to customs or release of goods for orders in transit, please contact our Customer support team for support.

 

Incorrect delivery address & rerouting

Once your order has been placed, Seacreed Service AS will assume your address to be correct, verified and double checked. Should further shipping be required, either due to an incomplete address or a change of destination, you may be liable for charges either in the form of a surcharge or a refund deduction in the event of a return.

 

 

Insurance

Seacreed Service AS insures each purchase for the shipping period until it is delivered to you. Orders shipped with Courier services require a signature upon delivery, at which point responsibility for the shipment passes to you.

If you have specified a recipient other than yourself for the delivery, you also accept the third party’s signature as sufficient proof of delivery and fulfillment by Seacreed Service A/S.

Damage in transit: If your product is damaged on delivery, please contact us without delay and no later than 3 days after delivery. You will need to provide a written description as well as a photo of the damage. We will offer to either replace or repair the product.

Lost in transit: In the event of a lost shipment, no action will be taken until the investigation by the Carrier is concluded. Please note that shipments containing watches are insured, and any such shipment deemed lost by the Carrier will be replaced.

 

 

Pre-order fulfillment

Pre-orders are a way of purchasing new releases before they are officially in stock.

All pre-order items include an estimated or expected delivery window on the product page, however we are not always able to predict the exact date on which a pre-ordered item will be available, since it is still in production and pursuant to production challenges and quality assurance checks.

As such, we cannot and do not guarantee specific delivery dates, but will do our very best to keep you updated with the most accurate information available to us. If the expected delivery date changes, we will notify you using the email address linked to your order.

Once your pre-order has shipped, you will receive a shipping notification and a tracking number.

If you have ordered a pre-order item along with a stock item, we will attempt to bundle the items as a combined shipment. In some cases, for example orders including a long pre-order period, we may contact you to ask whether you would prefer one or more shipments.

• All international returned items should be marked ‘Returns and Repairs of Danish Merchandise’ on the customs declaration. This should be written on the packaging as well as on the declaration form (if applicable). Returned packages not labeled in this way may not be delivered to our warehouse and you may be required to pay a surcharge.
• 30 days return on standard products. If you somehow are unhappy about your product of the one you have given it to has already got one from another friend. Don´t worry. We accept returns with a smile. Just to be clear about the details. Your product must come back to us in fully new condition within 30 days. You are responsible for all the cost of returning the product.  If the product is incomplete, we will not accept. When we have received the product and let it pass a quality control, we´ll return you money. Remember that you are responsible for the returning, Also, if the product is lost during the transportation. Just like we would be responsible for the delivery of the product to you and not you. We dont offer returns on customized products which means products that is made on order. Pre-launch editions, Special colors, personalised items with your own ID number and initials, laser engraved logos/ names, upholstering, special requirements for installation, shelvings ect. 

We offer 2 years of warranty on all upcycled designs. The warranty covers any failure caused when manufacturing the upcycled designs. If you have spilt liquid on the shelf or pouring table the warranty does not cover this, but we recommend applying oil every 4 months, so the wood doesn’t dry out. We will by any failure exchange the upcycled design with another design or repair it and also pay the cost for the exchange and repair.

As the Danish Fuel community continues to grow, we are making changes to provide the best possible experience for our users. To support our innovative portfolio of apps and products, and to enhance transparency, we have prepared an updated privacy statement. Please take the time to read it below. From October 26th, 2017 your use of the Danish Fuel website means you consent to this new privacy statement.

If you have any questions or comments, please contact our Support team. [email protected]

Thank you for being a part and member of the Danish Fuel community.

1. IN GENERAL

1.1 Danish Fuel Products. The concept of Danish Fuel platform (together the “Danish Fuel Products”) is based in part on the publication of details regarding individual users by making such details accessible to other users via the Danish Fuel Products and social networks, e.g. Facebook.

1.2 Compliance with Data Protection Laws. The collection, administration and use of personal details by Danish Fuel complies with applicable data protection laws by ensuring that, amongst others and subject to 3.1, each user is able to decide himself/herself, which personal details shall be made accessible to other users.

2. PERSONALLY IDENTIFIABLE INFORMATION COLLECTED BY DANISH FUEL

2.1 Personally Identifiable Information. Danish Fuel collects information from users upon registration on its website (the “Registration” and a user then a “Registered User”) and in connection with the use of any of the Danish Fuel Products. Personal identifiable information shall be saved and used in particular in order to offer new applications to the user, to improve such applications and conform them to the users’ needs

2.2 Data Collection. Upon Registration, certain user data is collected in several ways (the “Registration Information”)

2.2.1 Mandatory Information. Certain information has to be given by a user in order to register for Danish Fuel Products, such as:

• Email address;
• First and last name;
• Gender;
• Birthday

2.2.2 Optional Information. Certain information is optional during Registration and can also be added or deleted later on by the user, such as:

• Personal Information:
  • Address (street, postcode, city, country);
  • Profile picture;
  • Family status;
  • Height and weight;
• Reason and Motivation:
  • Sports level (beginner, advanced, professional);
  • Description;
  • Motivation for doing sports; and
  • Sports types;
• Contact information:
  • Phone, website; and
  • Twitter, Skype

2.3 Additional User Data. After registration different types of data are collected by Danish Fuel (the “Additional User Data” and, together with the Registration Information, the “User Information”), such as:

• Activities (e.g. distance, time, calories, duration, training days, elevation, pulse, max pulse rate), location data and maps of activities;
• Routes;
• Photos;
• Live Tracking, see Section 3.2;
• User statistics and Leader board; and
• Friendships

3. PRIVACY SETTINGS AND LIVE TRACKING

3.1 Privacy Settings. Every user can change the privacy settings applicable to his or her account for Danish Fuel Products

3.1.1 General. In this way, the user can decide for different categories (e.g. profile data, activities, maps), subject to 2.2.2 and 2.3, who can see the User Information collected: all users, friends, or nobody. The default privacy settings are set to “friends” for all users.

3.1.2 Exceptions. The following information is visible to all users and cannot be set to “nobody” in the privacy settings: first name, last name, and avatar.

4. USE AND SHARING OF PERSONALLY IDENTIFIABLE AND NON-PERSONALLY IDENTIFIABLE INFORMATION WITH THIRD PARTIES

4.1 Confidentiality and Security. Danish Fuel deems all user information confidential and does not disclose such information without the express informed consent of the user. Danish Fuel has implemented reasonable security policies and procedures designed to protect user information.

4.2 Registration. With Registration, the user explicitly agrees that Danish Fuel shall have the right to use all collected personally identifiable information, for purposes of the Danish Fuel Products and generally agrees with this Privacy Policy.

4.3 Sharing of Information. Danish Fuel does not pass on personally identifiable information (see Section 2, above) to third parties, except as response to lawful requests from federal, state, local, or foreign law and civil enforcement agencies, as required by law, or with the explicit consent of the user, especially as set forth herein. Danish Fuel implements all reasonable measures to prevent the unauthorized access by third parties to saved details.

4.3.1 Danish Fuel transfers information of Registered Users to (i) other health and fitness services after Registered Users explicitly consent to the transfer when they connect to such services; and (ii) vendors, service providers, and other partners such as Google Analytics, Emarsys, Amazon Web Services (AWS), who help Danish Fuel to provide and improve its services, such as providing technical infrastructure services or analyzing how the services perform or how they are used

4.3.2 Sensitive Data. Sensitive Data (sensible Daten) within the meaning of the DSG, such as heart rate data, will never be shared with advertisers or similar agencies

4.4 Advertising. The user explicitly consents to the storage and use of non-personally identifiable information for purposes of newsletter marketing or on DanishFuel.com

5. PLUGINS AND WIDGETS FOR SOCIAL MEDIA

5.1 The Danish Fuel Products include social media plugins, such as (i) Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA; (ii) Google +, 1600 Amphitheatre Parkway, Mountain View, CA 94043; (iii) Twitter, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA; (iv) WhatsApp, WhatsApp Inc., 650 Castro Street, Suite 120-219, Mountain View, CA 94041, USA.

5.2 Such plugins can recognize a user’s IP address and the page visited on the Danish Fuel.com platform and, possibly, store cookies, so that the services offered by Danish Fuel work properly. Social media plugins and widgets are hosted either by third party providers or directly by us. Your interactions with these plugins are subject to this privacy policy or the privacy policy of any third party that offers such feature. Danish Fuel is not responsible for the use of, or guidelines regarding the use of, personal data by third party providers.

5.3 Users may recognize the respective plugins, e.g., by the respective logo or other respective characteristic typical for the respective social media-platform on our pages. You can find an overview of Facebook-plugins here: http://developers.facebook.com/docs/plugins/. You can find an overview of Google+-plugins here: https://developers.google.com/+/web/. You can find an overview of Twitter-plugins here: https://dev.twitter.com/web/overview.

5.4 If a user interacts with the plugins, e. g. by clicking on the Facebook “Like-Button” or entering a comment, while being logged in to such user’s Social Media-account on Facebook, Google+, or Twitter, a user links the contents of the Danish Fuel  pages to his or her respective social media-profile. Thereby, Facebook/Google+/Twitter can associate a user’s visit of the Danish Fuel page or use of Danish Fuel Products with such user’s social media-account. One Copenhagen IVS as the provider of the Danish Fuel  Products does not have any knowledge of the content of the transmitted data or its usage by Facebook, Google+, or Twitter. Users can also share finished activites via Whatsapp. Users can find more information on the issue of data transmission in the privacy policy of the respective social media-platform:

• Facebook: http://www.facebook.com/about/privacy/
• Google+: http://www.google.com/intl/en/policies/privacy/
• Twitter: https://twitter.com/privacy
• Whatsapp: https://twitter.com/privacy

5.5 If users do not want to have the respective social media-platform associate their visits on our site with their social media-account, users must log out from their social media-account.

6. COOKIES

6.1 General. Several areas of the Danish Fuel website use ‘cookies’ ─ small text files that are placed on the user’s computer and stored by the browser. They are used by Danish Fuel to provide a more user-friendly, effective and secure service. Cookies also enable Danish Fuel to identify a user’s browser and offer services to such user. Cookies do not contain any personally identifiable information.

6.2 Installation. You can prevent the installation of cookies by entering the corresponding settings in your browser software. However, please note that in this case you may not be able to use the complete range of functions of the Danish Fuel platform to its full extent.

7. GOOGLE ANALYTICS AND APP ANALYTICS

7.1 The Danish Fuel Products use Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics uses ‘cookies’ (see Section 6, above). The information about your visit collected by the cookies, including your IP address, is usually transferred to a Google server in the USA and saved there. To the extent that the Danish Fuel Products have activated IP anonymization, Google first abbreviates your IP address within member states of the European Union or in other signatory states of the Agreement on the European Economic Area. Only in exceptional cases, will the full IP address be transferred to a Google server in the USA or Asia and abbreviated there. Google will use the information collected on behalf of the website operator to evaluate your use of the Danish Fuel Products, to compile reports about your activities within the Danish Fuel Products, and to provide further services to Danish Fuel related to use of the Danish Fuel Products and Internet use. Google will under no circumstances associate the IP address transmitted by your browser within the operations of Google Analytics with other Google data.

7.2 You can prevent the data related to your use of the Danish Fuel platform, including your IP address, generated by the cookies from being recorded by Google and Google’s processing of this data by downloading and installing the browser plugin from the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

7.3 Furthermore, you can prevent the future data capture by setting an Opt Out-Cookie via the following link: Deactivate Google Analytics Further information regarding terms of use and privacy provisions may be found on the websites http://www.google.com/analytics/terms/us.html and https://www.google.de/intl/en/policies/. The Danish Fuel Products expanded the Google Analytics-Service with the “anonymizeIP”-Code to anonymize the user’s IP-address.

7.4 The Danish Fuel Products use Google DoubleClick for Publishers (“DFP”). DFP uses Cookies to provide the user with user-relevant advertisements – further information may be found at https://support.google.com/dfp_premium/answer/2839090?hl=en. The user may disable the DFP’s cookie placement and the placement of user-relevant advertisements for use of the Danish Fuel platform via the website: http://www.google.com/ads/preferences.

8. CHANGES TO PRIVACY POLICY

8.1. Changes to this Privacy Policy require the consent of the respective user, to whom the changed Privacy Policy shall apply. If Danish Fuel intends to implement such changes, it will give the user as much prior notice of such changes as possible. Such notice shall be made on the relevant pages of the Danish Fuel platform or on any other device through which the user accesses the Danish Fuel Products. Any such modifications will take effect within thirty days of publication. This policy was last modified on 26th october, 2017.

9. DELETION OF USER INFORMATION

9.1 In case of a termination of the Registered User’s account

9.1.1 All personal details provided by the user upon Registration shall be deactivated. Any details made public by the user, e.g., routes, notes on other Registered Users’ walls, will be (i) anonymized, i.e., it will be made clear that such details were provided by a deleted user, or (ii) deleted, in the event of cancellation, within thirty days; and

9.1.2 Upon the Registered User’s request, all User Information not required for Danish Fuel performance of contractual obligations or compliance with statutory retention obligations, shall be irrevocably deleted. The user shall request such deletion by email sent to [email protected], which shall include the email address provided to Danish Fuel upon Registration, or via the website. Danish Fuel will comply with such requests within twenty days and maintain a record of the deletion for one year after the deletion

10. YOUR CONSENT

10.1 By using our site as a non-registered user, you consent to our privacy policy only for those areas not subject to Registration. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website and apps.

Bar Cabinet, Unisex Cabinet and Suitcases.

Standard: 3-6 business days. €25-60. Carrier for Europe UPS + GLS. Carrier for the rest of the world Fedex, DHL or TNT.

Express 48 hours. Cost €60. Carrier Fedex First

Access and GIN

Standard: We ship out after 3-6 business days. €19. Carrier for Europe UPS + GLS. Carrier for the rest of the world Fedex, DHL or TNT. In Europe we deliver with GLS to a GLS parcel shop. You have to pick up your order within 13 days. After 13 days GLS will return the parcel to us and we will make a refund. We can ship the parcel again but you have to pay another €19 to cover the shipping. 

Express: We ship out within 48 hours. Cost €39. Carrier Fedex First.

If the parcel has any damage, you need to get back to us within 48 hours from when you have received the parcel so we can have the curries contacted. Tel. +4550501616 or [email protected]

All items are 100% covered by insurance for any damage caused by transportation

We only work with the world’s fastest and most secure payment system. STRIPE.COM and PAYPAL.COM

We’ve taken extraordinary precautions to ensure that our customers information remains 100% safe and secure. Our encryption technologies are provided by GeoTrust and surpass industry standards, by screening every transaction for fraud through a third-party company. Additionally, under EU Recommendation 97/489/EC your liability cannot exceed €150 of unauthorized or fraudulent credit card charges, however, depending on your country of residence, the amount may be lower by law or by general practice.

You are also welcomed to pay by wire / bank transfer if you prefer. For all non-commercial we´ll invoice you first.